Pharmaceutical &
Life Sciences Research
Navigate the treatment landscape of the Rocky Mountain West. WHR connects you with hard-to-reach patients, rural healthcare providers, and indigenous communities through specialized recruitment and compassionate support.
WELCOME
In the Great Plains and the Rocky Mountains, "access to care" is a challenge defined by geography and grit. The logistics here are unforgiving. Rural hospitals are fighting to stay open, and pharmacy closures are creating vast "pharmacy deserts" where patients must travel hours for basic medication.
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For the pharmaceutical industry, the standard playbook doesn't work here. Healthcare Professionals (HCPs) cover massive territories, making them difficult to reach via traditional sales visits. Furthermore, our communities—from ranch lands to reservations—are fiercely self-reliant and wary of outside interference. To succeed here, you cannot simply extract data; you must earn the right to ask questions.
Our Approach:
Respect, Capability, and Connection
At Waller Hall Research (WHR), we understand that healthcare is a personal choice, not a mandate. Our approach is grounded in respecting the independence of the people we serve while providing the competence to navigate complex rural systems.
Specialized Solutions for the Pharmaceutical Industry
Specialized Qualitative & Quantitative Research
Recruiting for clinical trials or usability studies in this region requires more than a database; it requires a reputation. We specialize in reaching low-incidence populations that mass-market CROs overlook.
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Indigenous & Rural Voices: We conduct ethical, culturally competent research with indigenous peoples and rural populations, ensuring their unique health perspectives are heard and respected.
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Vulnerable Population Focus: We specialize in sensitive recruitment for vulnerable, low-income, and medically underserved groups, facilitating research that addresses genuine community needs with a social conscience.
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Logistics Intelligence: We provide insights into the real-world barriers of rural healthcare, such as cold-chain storage limitations in remote clinics, helping you optimize delivery for temperature-sensitive biologics.
Specialized Call Center
Frontier Connection Hub (Relationship Management)
We serve as a vital bridge in the vast Mountain West, giving patients and healthcare providers (HCPs) the immediate, on-demand access they require. This centralized hub builds local trust by ensuring every interaction is timely and efficient.
HCP Engagement & Tele-detailing
Our team facilitates tele-detailing to reach general practitioners in remote territories that traditional sales reps often cannot visit. We provide critical educational materials and support, which now accounts for nearly half of new media promotional spending in the sector.
Adherence & Education
We empower patients to stay healthy and independent through guided, step-by-step support starting from their first prescription fill. Our non-judgmental approach includes side-effect management and proactive refill reminders to improve long-term treatment adherence significantly.
Adaptive Scale & Specialty Staffing (Operational Scale & Expertise)
WHR offers the flexibility to rapidly scale your support operations based on a product's life cycle or changing market conditions. You gain immediate access to a highly trained team of registered nurses, pharmacists, and caseworkers equipped to handle complex scientific inquiries.
Trust-Based Patient Engagement (The Patient Experience)
We treat the patient experience as a core metric, offering personalized and empathetic communication that goes beyond a standard prescription. By humanizing care, we respect patient autonomy and build the long-term trust essential for brand loyalty in the West.
Essential Clinical & Logistics Support (Administrative Services)
Our center manages vital tasks such as boosting clinical trial recruitment in rural areas and processing sample requests for busy office staff. We also provide 24/7 multilingual support to ensure our diverse, global populations always have a reliable point of contact.
Frontier Insight Recruitment (Niche Market Research)
Recruiting for clinical trials or usability studies in this region requires more than a database; it requires a reputation. We specialize in reaching low-incidence populations that mass-market CROs overlook.
Indigenous &
Rural Voices
We conduct ethical, culturally competent research with indigenous peoples and rural populations, ensuring their unique health perspectives are heard and respected.
Representing
Every Voice
We specialize in sensitive recruitment for vulnerable, low-income, and medically underserved groups, ensuring research reflects the reality of the entire population.
Logistics
Intelligence
Why WHR?
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Unwavering Commitment: We don't leave people behind. From tribal lands to remote homesteads, we ensure that the most isolated and vulnerable voices are heard and supported. We do this because every neighbor deserves a fair shake and equal access to care.
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Agility for the West: Unlike massive global organizations, we can rapidly scale teams up or down to support specific regional studies or "micro-launches" typical of rare disease or niche therapies.
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Local Wisdom: We know that a "short drive" in Wyoming is two hours. We understand the pride of the people here. We know how to communicate in a way that builds trust rather than barriers.