We offer a range of contact center services

  • Help Desk Services - Reliable, customized support that serves client needs for a broad set of Tier 1 support and guidance (i.e., site or account access, password reset, configurations, escalations to Tier 2 support and more).  
  • Hotline Services  - Hotline staffing and operations for government and business.  
  • Patient/Client Scheduling  - Recruiting and scheduling for public health and client studies.
  • Quantitative Research Studies  - Outreach, telephone surveys, online surveys. 
  • Qualitative Research Studies  - Focus groups and in-depth interviews, recruitment, follow-up. 
Contact Tracing Services

Why Waller Hall Research

  • Rapid response - We galvanize our team and technical resources to effectively stand up a project and manage large call volume needs.  
  • Speed of training - Our experienced agents can train and respond to project needs quickly.  
  • Skilled agents - Ability to respond to populations around highly sensitive topics and difficult to handle interactions.  
  • Call flow - We pull together the call or operations flow quickly: FAQs, responses, tools, tracking dispositions, reporting, error tracking, data management, process of continuous improvement. 
  • Multilingual capability - Our staff provide multilanguage capabilities in English, Spanish, Mandarin, Cantonese, Vietnamese and Korean. 

Contact Tracing Services

Contact center services

The Henne Group (THG) offers Covid-19 contact tracing services for state and local health departments.  Contact tracing needs can shift suddenly due to seasonal surges or changes in variants. The Henne Group’s Contact Tracing Services can help you flexibly meet demand.   
Quickly expand your contact tracing capabilities by using THG Contact Tracing Services. We give state and regional health departments the flexibility to target contact tracing resources where needed. 
Our experienced staff can rapidly extend your operations; adapting to your protocols. 
Our THG Contact Tracing teams are certified through Johns Hopkins University and undergo hours of additional in-house training. We have a system in place where interaction with all cases and contacts are closely monitored and supervised. 

648 5th Avenue North
Greybull, WY 82426

Telephone:  +1 (307)213-6168
Fax: +1 (307)222-6882
Email:  office@wallerhallresearch.com